We understand many times cancellations are out of peoples control. Things like getting sick and last minute family emergencies.
We know life happens and we understand that. However, we do ask for at least a 48 hours notice to cancel.
Without at least a 48-hour notice, we reserve the right charge a $65 cancellation fee.
Cancellation fees may be charged for reasons outside of requesting a cancellation. This also includes not being able to perform cleaning due to entry, payment failing, no running water, no electricity, or no working air conditioning(during summer).
We will always try our best to find a creative solution to get the job done but when we can’t, or can’t get in contact with the homeowner there we’ll need to charge the fee.
Cancellation fee may be charged when it was not Maya The Cleaner was not able to perform service at no fault of own.
Thanks in advance!
Maya The Cleaner, LLC
Mesa, AZ 85210
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